Current open positions:

About Smart Destinations: Founded in 2003, we’re a fast-growing e-commerce company with patented technology that offers the only digitally-delivered multi-attraction passes. Currently available in 13 cities (and counting!), Smart Destinations is embarking on a global expansion plan: we just closed on a profitable 7 straight quarters of over 40% growth, launched our first European market in London in 2016, and were recently acquired by Big Bus Tours who is backed by a UK PE firm, Exponent PE.

What we do: Smart Destinations’ multi-attraction passes, called Go City Cards, offer travelers 3 pass options that maximize the fun, savings, and convenience of sightseeing: the All-Inclusive Pass, Explorer Pass, and Build Your Own Pass. Go City Card passes provide admission to more than 500 attractions across 13 North American and European destinations with a savings of up to 55% off gate prices.

Work life: Our offices are conveniently located across the street from South Station in Boston, MA, and just a short walk from Dewey Square – aka ‘food truck bounty.’

As an equal opportunity employer, Smart Destinations is committed to fostering a diverse, multicultural work environment where all our employees respect one another and share a commitment to our firm’s values, mission, and strategies. We provide equal employment to all participants and employees without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, veteran status, or marital status.

Benefits: Smart Destinations is dedicated to creating great products, a great work environment, and a great place to grow your career. We offer competitive compensation and an outstanding benefits package including flex spending, 3 weeks vacation, plus paid sick time. Perks include a nice new office in a bustling location in downtown Boston, great coworkers, unlimited caffeine, and the occasional end-of-the-week beer.

How to apply: Please send your resume to with your name and the title of the position you’re applying to in the subject line in the following format: “Job Applicant: Title of Job: Your Name”.

Senior Software Engineer

The Big Picture:
Do you want to work at a place where every line of code you write matters? Do you want to work on your own features and products from SQL to view? Do you want to work on a modern evolving Java stack? Do you want to work collaboratively with a tight team of talented engineers helping to build awesome experiences for our partners and our customers? Smart Destinations is a fun and challenging place to work so if you are game we would love to hear from you.

Things you will be doing:

  • Working collaboratively with internal and external customers developing features from end to end leveraging your expertise in Java, SQL, and Spring frameworks (MVC, Integration, Batch).
  • Working closely with other Java developers and the front end web team to help make them and you better programmers.
  • Lets face it: every codebase has room for improvement, so refactoring and bug fixing is always on the list.
  • Test, Test, Test. A big part of this is working with the stakeholder or whoever is requesting the feature you’re building to ensure you’re building what they expect – so they will be doing some testing too!

Things you need to know:

  • If you have been reading along we are looking for Java experts who really know the Spring framework, IoC, MVC, etc., inside and out.
  • Know your design patterns.
  • You should have a good handle on SQL (CREATE, SELECT, JOIN, INSERT, MySQL), ‘NIX environments (we deploy to CentOS, and develop on Mac OS)
  • Familiarity with Maven and Git would be good too.

Regional Director

We are seeking an experienced, energetic, and entrepreneurial person to join our Product Development Team. This person should possess strong leadership skills, a passion for success, and expertise in business development and contract negotiation and must be able to work effectively with a team that is based both remotely and in our Boston headquarters.

General Responsibilities:

  • Learn/understand Smart Destinations unique value proposition and overall position in the activity reseller space.
  • Develop and implement product development strategies that support our business goals with thoughtful analysis, strategic prioritization, and outstanding execution.

Day-to-Day Responsibilities:

  • Working closely with marketing and sales teams to develop and execute revenue-generating programs.
  • Support expansion plans.
  • Guide the team in developing an overall product marketing strategy that meets our short term and long term goals.
  • Learn and understand pricing strategy, ability to understand and engage with complex pricing models.
  • Build and oversee budgets as needed for territory needs.
  • Work with the operations support team to ensure all partners receive top-notch service.
  • Build relationships with key strategic partners such as attractions, convention and visitor bureaus and travel trade organizations to support your markets.
  • Open new business, and increase production on local sales accounts throughout the region. This includes closing the deals, training the new locations, and incentivizing staff to grow sales on a monthly basis.
  • The Regional Director is ultimately responsible for making sure the content is consistent with the offers and contracts in the region, and will lead the charge in making sure the product is top quality.
  • Participate in networking events in the region and trade shows on behalf of the company.

Qualifications & Requirements:

  • Travel is required, sometimes overseas
  • Work from home position
  • Independently motivated; also able to work well with remote teams via phone/video

Business Intelligence Analyst

We are seeking an experienced and knowledgeable Business Intelligence Analyst to manage the day-to-day reporting and analysis of our organization’s internal business needs. This person will report directly to the CFO, execute on multiple projects simultaneously, have strong organizational skills, and be able to prioritize requests coming in from multiple sources within the organization.


  • Report directly to the CFO, manage the reporting and analysis function within the organization.
  • Support our Marketing, Product, Engineering, and Senior Management teams by gathering key information and creating metrics, dashboards and analysis with insights to help guide their decisions.
  • Responsible for working with the technical DBA to ensure data integrity and availability.
  • Build out a set of reports in our BI tool (Jaspersoft) to help automate information gathering and reducing the number of ad hoc requests.
  • Develop highly effective business relationships and function as the company’s recognized authority on best practices for gathering, analyzing, and providing access to data in order to make better business decisions.
  • Lead ad hoc analytical projects designed to understand key business behaviors that drive customer acquisition, retention, and engagement.
  • Provide intelligence that improves customer value and profitability.
  • Review numbers, trends, and data to discover actionable conclusions based on findings.

Qualifications and Requirements:

  • 3-5 years of progressive financial and strategic planning and analysis and business intelligence experience in an e-commerce environment
  • BA or Masters in Accounting, Finance, or Marketing
  • Extensive experience in analytics and reporting best practices
  • Experience supporting and creating cross-functional KPIs (lifetime value, average order value, price elasticity, etc.)
  • Exceptionally strong analytical, customer service, and project management skills
  • Proven success as a strategic and financial business partner
  • Work well within a team environment and be highly motivated and self–directed
  • Possess excellent communication skills and be able to attend stakeholder meetings and present findings as required

Sales Coordinator

Smart Destinations is looking for a Sales Coordinator with at least one year experience to assist with the expansion of our Channel/Trade Sales department. This person will be tasked with administrative work and projects to facilitate growth and support the Channel/Trade Sales Department’s initiatives to promote sales of Smart Destinations’ multi-attraction passes through third parties such as major online tour companies, corporations, hotels, and retail establishments. This position is full time and based in our downtown Boston. This role represents the Sales Team, so the ideal candidate will be professional and well organized and a self-starter with excellent communication skills.


  • Serve as the point person to facilitate communication between the Channel/ Trade Sales Managers and Vice President with other members of the team in the office. The Sales Managers and VP of Channel/ Trade sales travel extensively and/or work remotely.
  • Assist in preparation of trade shows and events including initial registration and set up, ordering, event planning, ensuring design and implementation of needed material, shipping of collateral and possible assistance at trade shows.
  • Assist in daily efforts to provide material, such as brochures/ signs/ FAM passes/ Attraction passes, as needed to Channel/ Trade partners on an ongoing basis.
  • Assist partners with customer service issues and facilitate communication between customer service teams to come to a solution for the mutual customer.
  • Assist with the onboarding of Channel/ Trade partners including drafting contracts and price lists, loading into Salesforce, seting up of partners using Smart Destinations reseller portal, ensuring proper credit and bank information, reviewing product pages where necessary and assisting the Sales Manager as needed.
  • Keep contracts, pricing agreements, and other documents organized in Salesforce.
  • Ongoing review of Channel/ Trade partners’ websites in order to ensure accuracy and best placement.
  • Any other administrative work or projects requested by Channel Sales Managers and Vice President.
  • Potential to manage your own small accounts.

Qualifications and Requirements:

  • Bachelors Degree and one year of professional experience
  • Must be proficient in Excel and Power Point
  • Must be a highly responsible, organized, reliable, and professional

Graphic Designer

Smart Destinations is looking for an individual with great production skills and a strong design sense. This person will assist in the creation and maintenance of all corporate communications and consumer facing materials, including guidebooks, rack cards, marketing materials, banner ads, web graphics, marketing emails and other collateral. S/he will produce and revise print and presentation materials, as well as research and prepare photography for both web and print applications.


  • Maintain and expand established look and feel of Smart Destinations printed and web materials
  • Create visual aspects of marketing materials, web assets and other media
  • Consistently produce creative and error free output
  • Collaborate with regional directors, operations team and copywriter to create designs that reflect the Smart Destinations brand
  • Work within a design team and collaborate on ideas and execution
  • Think creatively to develop new design concepts, graphics and layouts for print collateral, marketing emails and banner ads
  • Prepare and output PDF proofs to send to internal stakeholders for review; edit final designs based on internal feedback
  • Prepare graphic files for print production
  • Work simultaneously on multiple projects

Qualifications and Requirements:

  • InDesign, Photoshop, Illustrator, Dreamweaver, Acrobat
  • Microsoft Word, Excel, PowerPoint
  • Understanding of 4 color printing
  • Understanding of RGB color space and optimization of web graphics
  • Excellent attention to detail
  • Ability to meet deadlines while maintaining quality standards
  • Innovative and creative thinker
  • Strong organizational skills
  • Highly motivated team player and positive ‘Can Do’ attitude

Financial Controller

We are seeking an experienced Financial Controller with attention to detail and accuracy, effective management and communications skills, and a strong integrity. This position reports to the CFO and will lead the accounting and reporting functions which include: budgeting, cash flow, tax filing, financial statements, and more. This is a great opportunity to be involved in all aspects of the business by establishing financial policies, procedures, controls and reporting systems used to identify and improve business processes, and decision making throughout the organization.


  • Manage the accounting and reporting functions and team (currently 3 people) and maintain best in class accounting and reporting systems. May require upgrade of current accounting systems as well as further build out of current BI tool, Jaspersoft
  • Prepare and present monthly, quarterly, and annual financial results including performance packs (with variances to budget, forecast, and last year), and monthly financial control packs
  • Manage the annual budget and ongoing forecast process
  • Research new tax and accounting structures required as we enter new international markets
  • Prepare information required for monthly, quarterly and annual tax returns and work with third party to ensure returns are filed in a timely manner
  • Establish and maintain accounting policies, procedures and internal controls and ensure compliance with all regulatory reporting requirements
  • Manage the annual audit process
  • Work with parent company to ensure all monthly intercompany entries are recorded properly

Qualifications and Requirements:

  • 8-10+ years public or private accounting experience with increasing responsibility
  • Bachelor’s degree in business, finance, accounting or analytics; CPA preferred
  • Proven success as a Controller or in another financial leadership position
  • Solid understanding of U.S. GAAP and IFRS
  • Demonstrated interpersonal communication, customer service, and analytical skills
  • Must understand complex business models and strategy. Ideally something that involves a lot of transactions and a dynamic environment
  • Ability to interact with senior management with confidence and credibility; can work cross-functionally with executives and department heads to understand complex business needs and requirements
  • Ability to provide financial support and handle multiple tasks within an open and interactive environment
  • Proven experience building, mentoring, motivating, and leading high performance teams and attracting and retaining top talent. Ability to effectively tap into the strengths and compensate for the areas of development of individuals in each of the finance roles
  • Exceptional organization techniques and attention to detail
  • Positive, cooperative attitude; ability to work with multiple teams simultaneously-both internal and external-in a dynamic, fast-paced environment
  • Proactive individual looking to continuously take on additional responsibility and improve processes and procedures
  • Ability to work under pressure of tight deadlines

Product Manager

The Product Manager role will be quite broad, the perfect candidate would have strong product management skills and be able to take business requirements and effectively translate them into technical requirements. We don’t need you to be a developer, but we need you speak some dev and be comfortable and hands on with technology. You will be deeply involved in how and what gets built so understanding product is a must. We are looking for a leader and a communicator who can set expectations appropriately, say no when necessary, and get stuff done. At Smart Destinations we have products for consumers (our attractions passes), and products for our partners (our pass validation network). The initial focus of this role will be a product that leverages mobile (iOS and Android) to deliver a seamless attraction admission process. Think levelUP or Square for attractions.

Experience and Skills

  • 3-5 years managing the delivery of great product.
  • You will need a high technical acumen. Past development skills would be great but a techie who has an idea of what’s going on under the hood is good too.
  • We need a communicator and leader who can work with stakeholders and keep it positive and moving forward.
  • Ability to prioritize, execute and deliver projects on time
  • Willing to learn new technologies and pitch in wherever is needed.
  • Ability to work independently and creatively, learn quickly.

Online Marketing Manager

We are seeking an experienced and knowledgeable Online Marketing Manager to manage the day-to-day activities in support of our online acquisition programs including Display Marketing, Affiliate Programs, Social Media, and other online channels. Applicants must possess a minimum 5 years experience managing online marketing campaigns where there is a heavy emphasis on e-commerce and direct response campaign measurement.


  • Optimize campaign performance through creative and landing page testing
  • Manage top Affiliate publisher relationships and follow up on action items
  • Manage Affiliate Agency day-to-day relationship and needs
  • Own creative and link trafficking and process for all ad campaigns
  • Write content for Affiliate Newsletters and email communications
  • Develop performance dashboards
  • Analyze and report on marketing data to measure ROI and identify improvements
  • Lead the ideation of creative ad campaigns, coordinating with design and writing resources to deliver graphic assets and copy
  • Implement and maintain tracking links, image and impression tagging and linking of data sources to channels
  • Run and monitor all social media platforms and create promotions/contests to encourage the growth of our social media presence
  • Manage a portfolio of key partner web sites for optimization opportunities


  • Bachelors Degree
  • 5 years of relevant experience managing online marketing campaigns in a direct response environment
  • Online media buying and/or agency experience a plus
  • Self-starter who can work independently, but also collaborate effectively with cross functional teams
  • Great positive attitude, high energy, and ability to drive projects through to completion with minimal supervision
  • Must have strong analytical skills, data-driven thinking and the ability to manipulate data in Excel
  • Working knowledge of Jira, Google Analytics, Photoshop, Affiliate Platforms a plus