Go City Card Customer Service

Frequently Asked Questions

How do I “activate” my pass?
Your pass will be automatically activated when you visit your first attraction.
How long is my pass good for?

We offer several types of multi-attraction pass, and each is valid for a different time period:

  • Build Your Own Pass and Package Deals: 30 days.
  • All-Inclusive Pass: The number of days you bought the pass for. We offer a variety of durations, from 1 to 7 days in most cities.
  • Explorer Pass: 30 days.

For all types of pass, visiting your first attraction activates your pass, and you have 1 year from the purchase date to activate your pass.

When does my pass expire?
You have one year from the date of purchase to begin using your pass. After one year, it will expire. If you don’t use your pass within one year of purchase, you can call customer service for a refund at 800-887-9103.
How will I receive my order?
Depending on which pass you purchase, you may have a choice of delivery method:
  • Instant delivery (recommended): with instant delivery, you will receive a digital version of everything you need to use your pass right on your phone or you can print it out at home. (learn more)
  • Shipping (available for select products): you will receive a physical card and guidebook.
What is the age range for a child pass? What should I do if my child is under the age minimum?
  • In most cities, Child Passes are for children ages 3-12 (a Child Pass in Washington DC is for children ages 7-12).
  • If you have a child under the age minimum, check with attractions in advance. Most attractions do not charge for children under the age of 3 (with some exceptions, especially if an attraction is geared towards children).
Do you offer discounts for seniors, military, or students?
Unfortunately, we are unable to provide extra discounts.
Do you offer group discounts?
Yes, we do! If you are traveling with a group of 10 or more, please visit our group travel page to learn about special rates.
Can other people use my pass?
No. Once someone activates a pass (by using it at an attraction) it can only be used by that individual. Passes cannot be re-sold or used by more than one person.
What is your refund policy?
If you don’t activate your pass within a year of purchase, we’ll give you a full refund. Please note: activated passes are not eligible for a refund.
My country is not listed, can I still place an order?
Please call our customer service team at 800-887-9103 for assistance with your order.
Can I make changes on my order?
If your passes have not been activated, please call our customer service team at 800-887-9103 for assistance.

Contact Us

Please note: At this time our representatives are only able to offer English-speaking customer service. We will do our best to assist you and apologize for any inconvenience.

Call us

For Customers

  • In the US: 800-887-9103
  • In the UK: 800-090-3140
  • International: 617-671-1000


  • Mon - Fri: 9 am – 10 pm EST
  • Sat: 9 am – 8 pm EST
  • Sun: 9 am – 8 pm EST

For Partners

  • In the US: 800-283-2503
  • In the UK: 800-090-3164

Group Travel

Traveling with a group of 10 or more? Find out about group travel with All Inclusive Passes and Explorer Passes.

Write us

Corporate Headquarters, Boston

Smart Destinations
711 Atlantic Avenue 4th Floor
Boston, MA 02111
Fax: 617-742-5990

Email us

Email Smart Destinations
  • You will receive a response within 24 hours.