Customer Service Representative

Reporting to: Director, Customer Service
Team: Customer Service

Summary
The position of Customer Service Representative at Smart Destinations requires previous Customer Service experience, preferably in internet based retail operations and/or the travel and tourism industry.

Core Responsibilities

• Full time, permanent position
• Handles the day-to-day activities within the customer service department and within the framework of established policies and procedures.
• Responsible for communicating with customers via phone, e-mail or live chat that are inquiring about products or any other service the company may offer.
• Responsible addressing all customer inquiries and complaints in a timely and professional manner.
• Coordinates with other departments to resolve issues involving the customer services department.

Experience Requirements

• 2-4 years previous Customer Service or Call Center experience.
• Proficient in Windows based applications
• Internet familiarity
• Online applications such as order processing and e-commerce
• Support and process of return/refund and order procedures
• Live chat communication
• Email communication
• Phone communication

Experience Preferred

• Direct-to-consumer service experience
• Familiarity of sales techniques and sales process
• Internet based retail operations
• Travel/tourism industry
• Vendor/partner relation management

About Smart Destinations
Smart Destinations is dedicated to creating great products, a great work environment, and a great place to grow your career. We offer competitive compensation, an outstanding benefits package, and employee stock options designed to reward those who contribute in significant ways to our success. Expect rapid career growth opportunities for those who excel.

We also offer a fast-paced, dynamic work environment. You’ll see suits and skirts as well as jeans and sneakers, and you'll work with talented techies, designers, and travel industry pros.

Compensation for the position will be competitive, with a benefits package.
No phone calls please.

Smart Destinations, Inc. is an equal opportunity employer.

Please email your resume to

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800-887-9103, email Smart Destinations
85 Merrimac Street, Suite 300, Boston, MA 02114
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