Customer Service Supervisor

Reporting to: Director, Customer Service
Team: Customer Service
Department: SDI-Customer Service

Summary
The position of Customer Service Supervisor at Smart Destinations requires previous Customer Service and Call Center leadership experience, preferably in internet based retail operations and/or the travel and tourism industry.

Core Responsibilities

• Full time, permanent position
• Supervises the day-to-day activities within the customer service department and within the framework of established policies and procedures
• Responsible for the staffing and training
• Meet or exceed quality and productivity standards within the call centers
• Make calculated recommendations for improvements in call center metrics
• Communicate, implement, and interpret new and existing policies and procedures
• Coordinate with other departments to resolve customer issues and make recommendations for improvements

Experience Requirements

• 2-5 years Customer Service and Call Center Supervisory experience
• Proficient in Windows based applications
• Current with all customer service online related software
• Prior experience with Saleforce a plus
• Online applications such as order processing and e-commerce desired
• Exceptional verbal communication skills
• ACD/ call routing, live chat, info email systems
• Direct-to-consumer service experience
• Familiarity of sales techniques and sales process
• Internet based retail operations
• Travel/tourism industry a plus
• Vendor/partner relation management

Suggested Salary

• Commesurate with experience

About Smart Destinations
Smart Destinations is dedicated to creating great products, a great work environment, and a great place to grow your career. We offer competitive compensation, an outstanding benefits package, and employee stock options designed to reward those who contribute in significant ways to our success. Expect rapid career growth opportunities for those who excel.

We also offer a fast-paced, dynamic work environment. You’ll see suits and skirts as well as jeans and sneakers, and you'll work with talented techies, designers, and travel industry pros.

Compensation for the position will be competitive, with a benefits package.
No phone calls please.

Smart Destinations, Inc. is an equal opportunity employer.

 your resume.

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800-887-9103, email Smart Destinations
85 Merrimac Street, Suite 300, Boston, MA 02114
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