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4.6/5 235 Reviews
Enterprise Rent-a-Car
  • http://www.enterprise.com/en/home.html
  • Reservations required
  • (800) 736-8222
  • www.enterprise.com
Exclusive deal for Go Los Angeles Card holders: free airport to airport drop offs and 10% savings on lowest online rate available with the Go Los Angeles Card.

Reservations

All reservations must be made on the internet. You may use either Enterprise.com and enter the corporate ID# GOCARD (GOC Corporate Code) or use the link on GoLosAngelesCard.com.

Hours

Vary depending on location; please check website.

Closings

Airport locations are open 365 days a year

Address

Los Angeles

Reviews for Enterprise Rent-a-Car

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Displaying Reviews 1-10 of 21 · Previous | Next »
I would never rent from enterprise again!
By 36 S 19th St from Philadelphia, PA 19103 on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Location 36 S 19th St, Philadelphia, PA 19103 worst experience every with Enterprise. Called this location 4x each time to make reservations. I was placed on hold and several minutes later can hear the phone being picked up to be disconnected. Unprofessional to say the least. A simple; please hold or a contact number to contact me later would have been sufficient rather than simply hanging the phone up because you don't want to do your job. Owner of a small business, this would not be acceptable of any of my employees and action in such would lead to immediately termination. Today I experience horrible customer service in return I will not rent from this location or any other Enterprise.

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I would call them again
By Debdeb from Orangeburg, SC on
Bottom Line:
Yes, I would recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Recently I needed to make a trip reservation is best for weekends. I needed a car for one day one way ending at CLT. I'm disabled and Christopher from Enterprises obliged me to the terminal once I dropped off the car. They don't just pick up they also deliver you to your connecting flights and treat their clients well. I got an upgrade but it all turned out great. Deborah

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Lazy and lack of concern
By Disatified from Houston, Tx on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Dropped off the rental at the enterprise inside the dealership off 290/eldridge, 20 min before closing, I needed a ride to Carmax that is .7 miles and the sales rep said it's almost closing time and he couldn't take me. Both my son and I had to walk along the freeway to get to Carmax. This person should not work for a company that announces and advertise their courtesy pick up and drop off. Poor excuse for an employee.

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parking
By anonymous from snellville GA on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

The parking was terrible. i was trying to back out to leave, but vehicles kept on pulling on behind me. I notified the employees about backing out, the said they would take care of it. They did not. It was ten plus minutes still no one came to move the vehicles. I grew impatient, and was barely able to leave. The vehicle it self was great, but they need to work on their parking situation.

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Okay at best
By Sarah from Charlotte Airport on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

We are currently renting a car from enterprise and I can say we are highly disappointed. I am an American who lives in Germany and travels home 2-3 times a year. My boyfriend and I have always rented with the smaller rental companies and have always been highly satistified. This time we chose enterprise. To start off we paid to rent a standard class. We arrived at the airport and go to pick up our car. First they try to up sell us to other cars that actually turned out to be from the class we paid for. We declined and went on. Then they ask if we want to add insurance when we clearly had our printed out receipt showing we had already paid for it when we booked. The guy continued to say it wasn't enough, even though we paid for the highest possible options. We were just excited to get home so we took the car and drove 3 hours. Once getting it out of the airport we realized how disgusting the car way. The car smelled horrible like cigarette smoke, the outside was completely covered in some dirt, and the inside windshield was extremely dirty. So the following day we go to and enterprise at the town we are staying in. I immediately ask the employee what class the car we were driving is and she replied with intermediate. Which was below what we had paid for. So not did they have cars from class we selected at the airport, they tried to get us to pay more for 1 of them. The switched out the car for another in the correct class that was a little bit cleaner, but not much. At this point we were completely over it. The new one they gave us had been washed on the outside, but the inside was covered in dog hair, dirt, and smelled like smoke too. This car has multiple dents and scratches on it. We will continue to use it for the remainder, but 100% will NOT be renting from enterprise again!

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I would never use this company even if I had no other option
By Chris from Enterprise on Navy Boulevard in Pensacol on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

I have a reservation which took me three hours to get then I get all the way down here three minutes before they closed and everyone is already gone doors are locked . This place is horrible everyone is very hard to work with you get the go around about three or four times from different people bottom line never use enterprise. Enterprise is the worst business I have ever seen

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Horrible
By Mimi from Cumberland,Md on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

I'm giving one star because I have to to allow my review to go through. Otherwise, they deserve no stars. Enterprise in Cumberland, MD was awful. I did an online reservation for a standard car Friday. We needed to pick the car up Wednesday. You would think since you reserved a standard car 5 days in advance, that's what you'd get. Wrong. We got an SUV that we didn't want. Not a very nice one at that. They said they would call when a car became available. We never received that call. I called and was told they had no cars. I was also told we could stop at any other Enterprise location and switch vehicles. What an inconvenience. Thanks Enterprise. I'll take my business elsewhere next time.

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Morton Ill. Enterprise Car Rental Suck
By Disgruntled Customers from Texas on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

On August 8th I booked a rental which was confirmed for me to pick up on the 9th. When we arrived they had no vehicle for us. Was told they would have one later that day which as it turned out they did not. We never received any contact from them to let us know anything. They just left us hanging in limbo. I would not recommend this business to anyone! Very poor customer service, they do not care if they inconvenience you in any way at all. Also should mention we were over 800 miles from home with no transportation thanks to Enterprise.

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I would rent from them again if I want a headache
By Jeannie from Spokane, Wa on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

I would use this company again if I wanted a headache and to be taken for an extra 100 dollars . It all started at the website were I was quoted something completely different then what they were trying to collect at the counter ! On top of the fact that they were not going to be able to help me without a major credit card due to the distance I was going which I was not told on the website so my trip almost didnt happen. Luckily a friend helped us out with our week rental and we were on our way . The car ran great and we didnt have the stress of breaking down I had all the insurance and roadside I could handle. The trip went great until ... I needed the car for an extra day so they decided to keep my deposit on top of the extra daily charge which I knew about but I lost 100 dollar deposit in the process when I returned the car clean and with extra gas in it . The employees are completely brainless zombies that don't know their jobs well enough . The companies website doesnt coincide with the actual stores policies or stock on cars . I recommend enterprise as a last resort and make sure you read your bills fine print carefully .

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Unwilling to work with U.S. military.
By Angry veteran from Benton, AR on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Me and my wife are visiting family and I'm a veteran and my wife is active duty. We tried to rent a car and we needed two bills (I.e. utility and phone) and drivers license. Well the bills had to match the drivers license well for military members we travel all around and we do it frequent so it would be time consuming to get a new license every time we switched duty stations. Well enterprise said we could not rent a car from them because it didn't match. So from what I understood from what they were telling us they are expecting us to have a utility bill at all time and when it doesn't match our license due to being in the military they are unwilling to work with us in any way. Very unacceptable in my opinion.

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Displaying Reviews 1-10 of 21 · Previous | Next »

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