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4.6/5 276 Reviews
Enterprise Rent-a-Car
  • http://www.enterprise.com/en/home.html
  • Reservations required
  • (800) 736-8222
  • www.enterprise.com
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Reservations

All reservations must be made on the internet. You may use either Enterprise.com and enter the corporate ID# GOCARD (GOC Corporate Code) or use the link on GoLosAngelesCard.com.

Hours

Vary depending on location; please check website.

Closings

Airport locations are open 365 days a year

Address

Los Angeles

Reviews for Enterprise Rent-a-Car

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Displaying Reviews 1-10 of 28 · Previous | Next »
I won't rent again with enterprise bath
By Deni91 from Bath on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Driving under rain found glass white,because of wax or cream used with the goal to leave the car bright and clean. Very dangerous for a driver inespert. Even if I tried to clean the glass with cleaner for glasses, i had the same problem.

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Enterprise Rent A Car
By IU- from Columbus, Indiana on
Bottom Line:
Yes, I would recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Normally, I do not have the time to leave a review. But I wanted to take the time to leave our wonderful experience with Enterprise at the Orlando Airport on December 27 at 9:30pm Gabe-You were wonderful-Very friendly-professional-thoughtful. You did not pressure us to buy extra things. Thank you for that! Kass-She surprised my husband when she gave us the vehicle that we asked for. My husband were very please and truly flabbergasted. Thank you for making our Christmas vacation memorable.

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The Best Customer Service
By Donna from Huntsville Alabama on
Bottom Line:
Yes, I would recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

The employees at Enterprise went out of their way to help with our reservation when National Rental refused to change a name on our reservation . Jonas Adamson located a van,brought it to his location and made it available at our convenience. When returning the van we had had a flat and we changed it ourselves. Luke Dorminey was apologetic and gave us some off our bill. The employees at this location made our trip we had it planned since July and thought last minute we were going to have to change our plans but thanks to Jonas we were able to take our vacation. Much thanks to these employees. Enterprise gets our business and all our friends and family are on board to use them from now on

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Never again!!
By Tasha from Auburn, ma on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

My car was hit parked outside of my house which led me to needing a Rental where i was under the impression i did not have to pay a penny out of pocket because i was not at fault at all. I went to return my rental after a month and there was a balance i "owed" of over $900 for insurance. I have my own insurance policy with my own car so why would i need insurance through enterprise??? They told me it was explained to me and i signed the contract. I was NEVER explained anything about insurance period! So when i drove away i was under the impression everything was covered by the lady that hit me insurance company. I will never go to enterprise for another rental again!!! Ridiculous!!

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I would never rent a car
By Joe from Arvada co on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

I was charged 530 dollars for 2 minor scratches on a car. If it was my car, may be I will spend 150 (the most) to fix it. NEVER USE YOUR INSURANCE because they will keep your deductible for minor stuff. They only want your money. I don't need enterprise car even for free.

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Southern pines NC location sucks
By Tee from Southern Pines NC on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Reservations mean nothing at this location. It's not that it happens coincidentally, it happens very often so if you're expecting to pick up on a Saturday, you're doomed but at least they've gotten to the point that they at least call to let you know that you won't have a vehicle. Second issue is I've been in a rental for about three weeks. I've paid each week. I called to extend another week and they tell me (Thomas) that I need to try to get there to make the payment and if I can't, I will need to turn the car in. You have my $100 deposit. It's only $76 to extend. That's what the $100 is for. It's not there to cover the car. The insurance does that. Most enterprise locations would just say we'll take it from the deposit and have a nice day but this location gives you a hard time. If I was a new customer, I could understand but I've been a regular for years and I do mean extreme regular in the past. There's no need for that. Third, they do not have any decent vehicles. I had to switch cars three times to only be given a car full of dog hair. I'm riding down the highway with dog hair flying all over me as well as my belongings. The funny part is they had two guys that were supposedly cleaning the vehicle before it was given to me. The windows were still nasty and there was a food bowl under the seat. Cupholder was full of dog hair. It was horrible. I had to call the 800 number and I was told to go to the Fayetteville NC airport to swap it out. The only good thing i can say is that most of the staff is extremely nice.

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Terrible company!
By BK from 65201 on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

"We'll pick you up" which actually means we'll pick you up whenever we feel like it, never at the scheduled time. Awful, awful customer service.

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I would never rent from enterprise again!
By 36 S 19th St from Philadelphia, PA 19103 on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Location 36 S 19th St, Philadelphia, PA 19103 worst experience every with Enterprise. Called this location 4x each time to make reservations. I was placed on hold and several minutes later can hear the phone being picked up to be disconnected. Unprofessional to say the least. A simple; please hold or a contact number to contact me later would have been sufficient rather than simply hanging the phone up because you don't want to do your job. Owner of a small business, this would not be acceptable of any of my employees and action in such would lead to immediately termination. Today I experience horrible customer service in return I will not rent from this location or any other Enterprise.

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I would call them again
By Debdeb from Orangeburg, SC on
Bottom Line:
Yes, I would recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Recently I needed to make a trip reservation is best for weekends. I needed a car for one day one way ending at CLT. I'm disabled and Christopher from Enterprises obliged me to the terminal once I dropped off the car. They don't just pick up they also deliver you to your connecting flights and treat their clients well. I got an upgrade but it all turned out great. Deborah

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Lazy and lack of concern
By Disatified from Houston, Tx on
Bottom Line:
No, I would not recommend this to a friend

Comments about Smart Destinations Enterprise Rent A Car:

Dropped off the rental at the enterprise inside the dealership off 290/eldridge, 20 min before closing, I needed a ride to Carmax that is .7 miles and the sales rep said it's almost closing time and he couldn't take me. Both my son and I had to walk along the freeway to get to Carmax. This person should not work for a company that announces and advertise their courtesy pick up and drop off. Poor excuse for an employee.

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Displaying Reviews 1-10 of 28 · Previous | Next »

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