Frequently Asked Questions

City specific Go City Card questions

Where can I buy a Go Oahu Card?

You can find directions and a map for our local purchase locations at the In City Pickup and Purchase Locations screen.

You may also buy a Go Oahu Card directly here on this Web site. Affordable standard shipping takes up to 10 days from our Boston, MA operations center, so make sure you order in advance for your trip. Express shipping is available for a small additional cost.

In City Purchase Locations pricing may not be the same as online prices. Online Sale prices are NOT offered at In City Purchase locations

I bought the card(s) online and have printed out my voucher. Where do I pick up my order?

Simply bring your printed voucher to a local redemption center. You can find directions and a map for our local voucher redemption locations at the In City Pickup and Purchase Locations screen.

Can I really save money?

This is probably the most common question we get asked. We’ve built our product to deliver savings compared to buying individual tickets. Check out our sample itinerary page to learn how to save over $200!

How does the Bonus work? (choice of car rental, surf lesson, general admission to the Polynesian Cultural Center or Germaine's Luau**)

If you purchase a 3, 5, or 7 day Go Oahu Card, in addition to the standard listing of included attractions you get your choice of one additional attraction. You may choose from a Surf Lesson, 1-day Car Rental, general admission to the Polynesian Cultural Center or for a limited time-Germaine's Luau. This offer is valid once per the life of your card (either a one time Surf Lesson, a one time, 1-day car rental, a one time general admission to the Polynesian Cultural Center or a one time Germaine's Luau**). Your Go Oahu card must be valid at the time you take advantage of the offering. For example, if you purchase a 5 day Go Oahu Card, the car rental must be used on one of the 5 days the card is used.

Are there any additional costs with the car rental?

The Go Oahu Card includes the rental fee only. Any taxes, surcharge, and fuel fees are additional and NOT included with the Go Oahu Card, therefore the cardholder will be responsible for these additional fees.

Where does the Grand Circle Island Tour pick-up and can I make advance reservations?

Reservations are required and can be made in advance by calling 808-923-4340. Directions to the pick up site will be given at the time the reservations are made. The pick up point is at 307 Lewers Street, which is located in Waikiki next to the Louis Vuitton store.

Can I do both a surf lesson and a boogie board rental?

Yes, you have the choice of a surf lesson or a car rental with your purchase of a Go Oahu Card for 3, 5 or 7 days. Separate from this included offering is our Hawaiian Oceans Gear offer, which is available to all Go Oahu Cards (all days). You have the choice of enjoying one of a variety of beach items - either a boogie board, beach umbrella, beach chair or fins for three hours, OR, a surf board rental for up to one and a half hours. This option can be used each day that your Go Oahu Card is valid.

Where is the location for the Waikiki Trolley ticket desk and its bus depot?

There is a new location for the Waikiki Trolley. It is now located in the main lobby of the Duty Free Galleria, right in the heart of Waikiki on Royal Hawaiian Ave., between Kalakaua Avenue and Lauula Street.

When can I take the Grand Tour at ‘Iolani Palace?

On Tuesdays through Saturday’s, you may take the Grand Tour at ‘Iolani Palace between 9:00 a.m. to 11:15 a.m.. Tours operate every twenty minutes and reservations are highly recommended.

Can I upgrade my general admission at the Polynesian Cultural Center to also include a Alii Luau or Horizons Night Show?

All 3, 5, or 7-day cardholders have the option to upgrade their general admission at the Polynesian Cultural Center to include admission to the Alii Luau or Horizons Night Show. Cardholders must use their general admission and upgrade on the same day. For pricing and to inquire about reservations, please contact the Polynesian Cultural Center at 800-367-7060.

Can we use both the breakfast and the lunch sail on the Makani Catamaran?

Cardholders have their choice of either the breakfast sail or lunch sail once per day. For example, a 3-day cardholder could make a reservation for a breakfast sail for Monday and then a lunch sail for Tuesday. Reservations are required. To book, please call (808) 591-9000 or 888-4MAKANI.

General Go City Card questions

What is a Go City Card?

A Go City Card is a multi-attraction pass providing you the most choice at the best value. Included attraction admissions are free. You get to create your own experience, tailoring your activities based on what you like to do, while also enjoying tremendous savings with exclusive deals and savings.

It works somewhat similar to a day at an amusement park, except that with a Go City Card, much of a city is your own personal park! You pay one price and then get to try as many different activities as you like. No need to buy tickets to each attraction.

What's the catch? How can you offer all this at such an affordable price?

Because we bring a very large number of visitors to each of our attraction partners, we are able to get great pricing on each admission, allowing us to pass the savings on to you when using a Go City Card.

How does the Go City Card work?

All you have to do is present your Go City Card at a participating attraction and you get in FREE. The Go City Card is valid for 14 days from first use-your days do NOT need to be used consecutively. The first attraction visited will activate the days purchased on your Go City Card. For instance, a 3-day card activated on a Monday would be valid for Monday and 2 other days of your choice within 2 weeks. Admission to all listed attractions is included in the card. You can visit any attraction once per day per the life of your card, unless otherwise noted. Every person (ages 3 and up) in your group must have a Go City Card to take advantage of the free admissions.

Does my card expire?

Your first attraction visit must occur within one (1) year following the calendar year in which your card is purchased. For example: cards purchased this year will expire on December 31 the following year.

How do I know which attractions to visit?

Each order receives a Go City Card Guidebook. This full color guidebook is your resource for creating your own tailor-made experience and includes attraction descriptions, hours of operation, directions and much more. You can also request an interactive Flash version of the guidebook. You can also learn about the city by checking out our travel blog.

How do I get a value out of a Go City Card?

We recognize when traveling that value, choice, and flexibility are important. Combining the included attraction admissions with the available shopping and dining savings is sure to help you maximize your value. You'll be able to maximize your value and fun by reviewing the included attractions and VIP Extras on the website or in your guidebook. Start planning your Go City Card itinerary today!

If I purchase online, how do I get my cards?

When placing your order online, you have the option of:

• Shipping the card(s) and accompanying guidebook to you before you travel
• Printing a voucher and picking up your card(s) and guidebook once in your destination

We recommend having your order shipped, so you can better plan your trip and maximize your fun and value. Economical shipping options are listed as you purchase. If you choose to pick up your Go City Card in the city, remember to print out your voucher and bring it with you to a local redemption center (a list of places will be provided on the printed voucher).

Do you offer group rates?

We offer special rates for groups of 20 or more. Please contact us for details.

I am going to this area tomorrow. Can I still order a Go City Card?

Absolutely! With our convenient voucher redemption centers, you can order a Go Card, print out your voucher, and pick up your cards and guidebook all in the same day. Or if you have more time and would like to plan your trip, you can choose to have them shipped to you in advance.

Are there Go City Cards for other cities?

Yes - We offer Go City Cards in Boston, Chicago, Oahu, Los Angeles, Maui, Miami, Orlando, San Diego, San Francisco, Seattle, and Toronto.