Frequently Asked Questions

City specific Go City Card questions

Where can I buy a Go Toronto Card?

You can find directions and a map for our local purchase locations at the In City Pickup and Purchase Locations screen.

You may also buy a Go Toronto Card directly here on this Web site. Affordable standard shipping takes up to 10 days from our Boston, MA operations center, so make sure you order in advance for your trip. Express shipping is available for a small additional cost.

In City Purchase Locations pricing may not be the same as online prices. Online Sale prices are NOT offered at In City Purchase locations

I bought the card(s) and have printed out my voucher. Where do I pick up my order?

Simply bring your printed voucher to a local redemption center. You can find directions and a map for our local voucher redemption locations at the In City Pickup and Purchase Locations screen.

Where do I pick up the Hop On Hop Off City tour?

To board the tour for the first time, please go to the Information Booth operated by Gray Line in Nathan Phillips Sq/New City Hall on Queen Street W. After you pick up your boarding ticket from Gray Line, you can hop on and off as you wish. You will get one 3 day pass for the city tour regardless of the number of days you have purchased on your Go Toronto Card.

Note: your card will be activated when you pick up your pass and will count as one day, so you should plan to sightsee on that day as well. Please see page 14 for complete details.

Do the attractions and tours require reservations?

Yes, some do require reservations and this information is noted on each guidebook page. Please mention that you have a Go Toronto Card at time of reservation. All tours are subject to availability at the time of booking and the attraction may ask for a credit card to hold the reservation, if you are a no show your credit card will be charged. Your Go Toronto Card must be valid the day of all tours and excursions.

Reservations are required on these included attractions:

• Sights on Bikes
• Bike Rentals of Segway Ontario
• Distillery District Walking Tour
• Steam Whistle Brewing
• Toronto Hippo Tours
• Rogers Centre Tour Experience

Reservations are required on these Special Offers:

• Gray Line Niagara Falls Day or Night Tours
• Greg Frewin Theatre
• The Second City
• Segway Distillery Spin and Tour

Can I go to Niagara Falls with the Go City Card?

There are two options for going to Niagara Falls using the Go City Card.

1. Gray Line Niagara Falls Tour is a special offer where you will receive a savings off the retail price of the tour; this includes transportation and a visit to Maid of the Mist (Journey Behind the Falls or IMAX is substituted when Maid of the Mist is not operating), other stops and free time. Reservations are required
2. Drive on your own, it is approx 130 km/ 80 miles from Toronto. Then use your Go Toronto Card for entrance to a variety of attractions that we have included in our Niagara Falls section.

General Go City Card questions

What is a Go City Card?

A Go City Card is a multi-attraction pass providing you the most choice at the best value. Included attraction admissions are free. You get to create your own experience, tailoring your activities based on what you like to do, while also enjoying tremendous savings with exclusive deals and savings.

It works somewhat similar to a day at an amusement park, except that with a Go City Card, much of a city is your own personal park! You pay one price and then get to try as many different activities as you like. No need to buy tickets to each attraction.

What's the catch? How can you offer all this at such an affordable price?

Because we bring a very large number of visitors to each of our attraction partners, we are able to get great pricing on each admission, allowing us to pass the savings on to you when using a Go City Card.

How does the Go City Card work?

All you have to do is present your Go Card at a participating attraction and you get in FREE. The Go City Card is valid for the number of consecutive calendar days purchased. The first attraction visited will activate the days purchased on your Go City Card. For instance, a 3-day card activated on a Monday would be valid for Monday, Tuesday and Wednesday only. Admission between 9:00am and 5:30pm to all listed attractions is included in the card (certain evening attractions have later hours (see your guidebook for details). You can visit any attraction once per day per the life of your card, unless otherwise noted. Every person (ages 3 and up) in your group must have a Go City Card to take advantage of the free admissions. The Go City Card is not transferable and must be carried by the user at all times.

Does my card expire?

Your first attraction visit must occur within one (1) year following the calendar year in which your card is purchased. For example: cards purchased this year will expire on December 31 the following year.

How do I know which attractions to visit?

Each order receives a Go City Card Guidebook. This full color guidebook is your resource for creating your own tailor-made experience and includes attraction descriptions, hours of operation, directions and much more. You can also request an interactive Flash version of the guidebook. You can also learn about the city by checking out our travel blog.

How do I get a value out of a Go City Card?

We recognize when traveling that value, choice, and flexibility are important. Combining the included attraction admissions with the available shopping and dining savings is sure to help you maximize your value. You'll be able to maximize your value and fun by reviewing the included attractions and VIP Extras on the website or in your guidebook. Start planning your Go City Card itinerary today!

If I purchase online, how do I get my cards?

When placing your order online, you have the option of:

• Shipping the card(s) and accompanying guidebook to you before you travel
• Printing a voucher and picking up your card(s) and guidebook once in your destination

We recommend having your order shipped, so you can better plan your trip and maximize your fun and value. Economical shipping options are listed as you purchase. If you choose to pick up your Go City Card in the city, remember to print out your voucher and bring it with you to a local redemption center (a list of places will be provided on the printed voucher).

Do you offer group rates?

We offer special rates for groups of 20 or more. Please contact us for details.

I am going to this area tomorrow. Can I still order a Go City Card?

Absolutely! With our convenient voucher redemption centers, you can order a Go Card, print out your voucher, and pick up your cards and guidebook all in the same day. Or if you have more time and would like to plan your trip, you can choose to have them shipped to you in advance.

Are there Go City Cards for other cities?

Yes - We offer Go City Cards in Boston, Chicago, Oahu, Los Angeles, Maui, Miami, Orlando, San Diego, San Francisco, Seattle, and Toronto.