What is a Cancun Explorer Pass?

A Cancun Explorer Pass is a multi-attraction pass that includes admission to your choice of 3, 4, 5, 7, or 10 Cancun attractions for one low price.

How does a Cancun Explorer Pass work?

• Purchase a pass for the number of attractions you want to visit — we offer 3, 4, 5, 7, or 10-Choice Passes.
• Your Cancun Explorer Pass gets you into any of the 24 included attractions. No need to decide before your trip, choose as you go from the options included with your pass.
• Simply present your pass at included attractions for admission.
• Visiting your first attraction activates your card. Then, you'll have 30 days to use your pass.

How will I get my pass?

You'll get your pass via email as soon as your order processes. Choose between 2 options:

• Use your pass right on your phone with the free Go City Card app.
• Print your pass and guidebook at home.

Links and easy-to-follow instructions for both options will be in your confirmation email.

What else does the pass include?

You'll get a guide with hours of operation and directions for each attraction, and a map to help plan your itinerary.

Frequently Asked Questions Show All

Is this just a discount card? Will I still need to buy tickets?

No. Passes include admission to each attraction; no need to pay anything at the gate. Some attractions may offer upgrades or special exhibits for an additional fee.

Do I need to choose my attractions in advance?

Nope, choose as you go. The pass is good for any combination of the number of attractions you purchased.

Are reservations required to visit an attraction?

For many attractions reservations are required. Please check under each attraction's 'Reservations' section prior to visiting, to see if the attraction requires advanced reservations.

My child is under 5 years old. Can I get them a Cancun Explorer Pass?

Child Passes are recommended for children ages 5-11. Many attractions offer free admission for younger children. Please consult the attraction websites for more details.

What is the age cut off for child cards?

Child cards are for children ages 5-11. Most attractions do not charge for children under 5 years old. However, there are some exceptions (especially children's museums and attractions geared toward very young travelers). If you have a child under 5 years old, please check with the attraction directly in advance. You may be charged at the gate.

How will I get my pass?

You'll get your pass via email as soon as your order processes. Choose between 2 options:

• Use your pass right on your phone with the free Go City Card app.
• Print your pass and guidebook at home.

Links and easy-to-follow instructions for both options will be in your confirmation email.

How do I activate my pass?

Easy: simply visit your first attraction!

Is the pass valid all day?

You bet! Feel free to visit the attractions any time of the day as long as they are open or operating.

Do I need to exchange my money to local currency?

We highly recommend exchanging your money for Pesos. Be sure to check the exchange rate before you go, and avoid exchanging your money in hotels or restaurants. Look for exchange houses or check with your bank or credit card company in advance, as many offer assistance programs that help you take out foreign money.

Tip: take out a mix of smaller bills to avoid making change.

Are there any additional attraction fees?

While we do our best to include all fees in the price of our Pass, in some cases there are additional docking fees that are required by law, and need to be paid directly to the government or parks upon arrival. We highly recommend checking all attraction information prior to visiting as we list any additional fees under 'Getting In Instructions', 'Reservations', or 'Notes' of each attraction. In select instances, the attraction will inform you of any additional fees at the time of reservation.

Tip: be sure to bring cash to pay these fees. Not all attractions accept credit cards.

Is gratuity included with my pass?

Gratuity is not included with your pass, however, tipping 10-15% is standard in Mexico. We recommend bringing cash with you to tip tour guides and servers.

What is your refund policy?

Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.

How much will I save?

Compare the price of the pass to the gate prices of the attractions you want to visit to see how much you can save. Many customers save 53%. Or, check out some real savings examples from Go City Card customers to see how much they actually saved!

We give you the flexibility to create your own itinerary and choose the attractions you want to visit depending on your interests.

For inspiration, check out some of our sample itineraries, insider tips, and more for info on all the fun things to do in Cancun so you can make the most of your time here.

Can I visit an attraction more than once?

No. Your pass includes only one visit per attraction.

Can I purchase passes on the spur of the moment when I arrive in Cancun?

Of course! Order online at any time and receive your pass(es) digitally. Please be aware that online orders may take additional time to process. If you need your pass(es) immediately, please contact customerservice@smartdestinations.com

Does a Cancun Explorer Pass expire?

Yes. You have one year from the date of purchase to begin using your pass. After one year, it will expire.

Do I need to make reservations to visit the attractions?

Attractions that require a reservation will display this symbol on the guidebook page.

Some attractions require a credit card to hold a reservation. In these cases, your credit card will not be charged unless you do not show up for your reservation.

What's the catch?

There’s no catch. Cancun Explorer Pass has a partnership with all of the participating attractions to make your visit to Cancun as memorable as possible and to help you save time and money.

Can I share my pass with a friend or sell it?

No. The Cancun Explorer Pass is non-transferrable and may not be re-sold.

What happens if an attraction is closed or a tour is cancelled due to weather or other problem?

While we do our best to ensure that all attractions are available, events happen that are out of our control. The great thing about a Cancun Explorer Pass is that there are so many attractions to choose from. If an attraction is closed, or cannot be visited for some reason, we know you'll find a fun alternative in your guidebook!

I still have questions!

Please feel free to email us at cs@smartdestinations.com and we'll be happy to help you!